What do I do if the app isn’t working?

Firstly, please make sure you have the most up-to-date version of the app. You can check this by viewing the app settings on your phone or switch on automatic updates in your phone settings.

If you are having difficulty logging in, please make sure you have input the correct email and password. If you cannot remember your password, click the link to reset it and a link to reset your password will be emailed to you. Check your junk email for this email if you do not immediately see it in your inbox.

If you have tried all of the above and are still having problems, then please send us an email to driverteam@deliveryapp.com with the following information:

  • Your phone and model: e.g., iPhone X
  • If you have been able to log in or not
  • The app version (located at the bottom of the ‘Account’ section – if you are able to log in)

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